Responsible Gaming at bobajee

1. Our Commitment to Safe Play

bobajee was built for the Bangladesh market with a clear understanding that responsible gambling is not a regulatory checkbox — it is a core part of what it means to be a trustworthy platform. Millions of people in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh enjoy sports betting and casino games as a form of entertainment every week. Our mission is to ensure that enjoyment never comes at the cost of a player's financial stability, relationships, or mental wellbeing.

The bobajee responsible gaming programme is built on four principles: transparency, accessibility, effectiveness, and non-judgement. Every tool described on this page is available to every registered player without question, without delay, and without cost. We do not penalise players for using these tools. We do not make self-exclusion difficult to find or activate. And we do not send promotional communications to players who have activated any responsible gaming feature.

We believe that the vast majority of bobajee players gamble within their means and for recreational purposes. This page exists to support that majority and to provide a clear, compassionate pathway for the minority who find gambling is becoming difficult to manage. Whatever your situation, bobajee is committed to helping you play — or stop playing — on your own terms.

2. Age Restriction & Verification

bobajee strictly prohibits anyone under the age of 18 from registering an account, depositing funds, or participating in any real-money game or betting market on the platform. This is a non-negotiable rule that applies to every player in Bangladesh without exception.

How We Verify Your Age

During the registration process, all players are required to declare their date of birth. Before processing your first withdrawal, bobajee conducts a full Know Your Customer (KYC) verification. This requires you to submit a copy of a valid government-issued identity document — such as your Bangladeshi National Identity Card (NID) or passport — clearly showing your date of birth and photograph.

Players who cannot verify that they are 18 years of age or older will have their accounts suspended and any remaining balance returned to the payment method used for deposit. KYC is not optional — it is a mandatory step that protects both you and the integrity of the bobajee platform.

Protecting Young People

If you share a device with younger family members, we strongly recommend using device-level parental controls and never saving your bobajee login credentials in your browser. If you believe a minor has accessed a bobajee account, contact us immediately at [email protected] so we can investigate and take appropriate action. bobajee takes the protection of minors extremely seriously and will cooperate fully with any investigation.

3. Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on bobajee. When you activate a self-exclusion, your account is suspended for the period you select. During this suspension, you cannot log in, deposit, place bets, or claim bonuses. bobajee also suppresses all marketing communications to excluded accounts for the duration of the exclusion period.

Available Exclusion Periods

• 24-Hour Time-Out: A short cooling-off break when you want to step away from gambling temporarily without a formal exclusion. Your account is locked for 24 hours and automatically re-opens after the period ends.
• 7-Day Self-Exclusion: A one-week break suitable for players who feel they need a short but meaningful pause from gambling activity.
• 30-Day Self-Exclusion: A one-month exclusion for players who want extended time away from the platform.
• 90-Day Self-Exclusion: A three-month exclusion that provides a substantial break, after which a deliberate re-activation step is required to reinstate the account.
• 6-Month Self-Exclusion: A longer-term exclusion for players who believe they need significant time to reassess their relationship with gambling.
• Permanent Account Closure: A permanent self-exclusion with no automatic re-opening. Once activated, re-registration is not permitted. Remaining balances are returned to your verified payment method within 5 business days.

How to Activate Self-Exclusion

4. Deposit Limits & Spending Controls

Setting deposit limits is one of the most practical ways to keep your gambling spending within a budget you are comfortable with. bobajee allows you to set deposit limits in Bangladeshi Taka (৳) across three time horizons — daily, weekly, and monthly — directly from your account settings. These limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How Deposit Limits Work

• Daily Limit: The maximum amount in ৳ you can deposit within any rolling 24-hour period.
• Weekly Limit: The maximum amount in ৳ you can deposit within any rolling 7-day period.
• Monthly Limit: The maximum amount in ৳ you can deposit within any rolling 30-day period.

If you set limits across multiple time horizons, the most restrictive limit at any given time will apply. For example, if your daily limit is ৳2,000 and your weekly limit is ৳8,000, you cannot deposit more than ৳2,000 in a single day even if your weekly balance allows it.

Adjusting Your Limits

Reducing a limit takes effect immediately. There is no waiting period — if you set a lower daily limit, the new lower cap applies to your very next deposit attempt.

Increasing a limit is subject to a mandatory 48-hour cooling-off period. This delay is intentional: it gives you time to reconsider a limit increase made in the heat of the moment. If you do not confirm the increase after 48 hours, it does not take effect and your existing lower limit remains in place.

Loss Limits & Wagering Limits

In addition to deposit limits, bobajee offers optional loss limits and session wagering limits. A loss limit caps the total amount you can lose within a defined period, regardless of how many deposits you make. A session wagering limit caps the total value of bets you can place in a single session. Both are available in your account's Responsible Gaming settings and operate under the same immediate-reduction, 48-hour-increase framework.

5. Session Timers & Time-Out Features

Time can pass quickly when you are engaged in a live casino game or following a cricket match on bobajee. Session timers and reality check notifications are designed to keep you aware of how long you have been playing, so that you can make a conscious and informed decision about whether to continue.

Session Duration Limits

You can set a maximum session length from 30 minutes up to 8 hours. When your session reaches the limit you have set, you will receive an on-screen notification prompting you to either end the session or confirm that you wish to continue. If you do not respond within 60 seconds, the session is automatically closed and you are logged out.

Reality Check Notifications

Reality check pop-ups appear at regular intervals during your session — configurable between every 15 minutes and every 2 hours — and display the following information:

• Total time elapsed in the current session (Bangladesh Standard Time, BST UTC+6)
• Net win or loss for the current session in Bangladeshi Taka (৳)
• Number of bets placed during the session
• A prompt to review your session and decide whether to continue

Reality checks cannot be dismissed without actively clicking "Continue Playing" or "End Session", ensuring that you consciously acknowledge the information before proceeding.

Mandatory Break Periods

bobajee allows you to configure mandatory break periods between sessions. For example, you may set a rule that requires a minimum 30-minute break after every 2 hours of active play. During a mandatory break, the platform will not allow a new session to begin until the break period has elapsed, even if you attempt to log back in. This feature is particularly useful during extended cricket betting sessions — for example, during BPL or T20 World Cup matches — when it can be tempting to keep betting without pausing to reassess your position.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. bobajee encourages all players to periodically check in with themselves using the self-assessment questions below. These questions are not a clinical diagnostic tool — they are a simple, private reflection exercise to help you evaluate your current relationship with gambling.

Self-Assessment Questions

Common Warning Signs

Beyond the self-assessment questions above, the following behavioural patterns are commonly associated with problem gambling and should be treated as early warning signs:

• Spending more time and money gambling than originally intended
• Hiding your gambling activity from family members or close friends
• Gambling as a way to escape stress, anxiety, depression, or loneliness
• Neglecting work, studies, or family responsibilities due to gambling
• Feeling a need to bet larger and larger amounts to experience the same level of excitement
• Lying about wins and losses to people who ask about your gambling

Recognising these patterns early — in yourself or in someone you care about — is the first and most important step toward getting things back under control. bobajee is here to help with practical tools and a non-judgmental support team.

7. Getting Help & Support

bobajee's responsible gaming support is available to all registered players. Our support team can help you activate self-exclusion, set spending limits, access your gambling history, or simply talk through your concerns without judgement. All responsible gaming communications are handled with the strictest confidence.

If You Need Professional Help

bobajee's support team can assist with platform-specific tools, but we recognise that some players may benefit from professional counselling or external support. If you feel that gambling has become a serious problem in your life, we encourage you to speak with a qualified professional. bobajee does not endorse any specific third-party organisation, but we recommend that players in Bangladesh seek guidance from qualified mental health professionals or counselling services available in their area.

It takes courage to acknowledge when something has become a problem and to ask for help. bobajee respects and supports every player who takes that step. We will never penalise you, restrict your future account access unfairly, or treat you differently for having used our responsible gaming tools or sought external support.

8. Responsible Gaming Tools Summary

The table below provides a quick reference overview of all responsible gaming tools available to bobajee players. All tools are accessible from your account's Player Safety section or by contacting [email protected].

All of the tools listed above are available at no charge to every registered bobajee player. To access them, log in to your account and navigate to Account Settings > Player Safety, or contact our team directly at [email protected]. Our goal is to make these tools as easy to find and use as possible — responsible gaming should never require effort to access.