bobajee Frequently Asked
Questions

bobajee requires a valid government-issued photo ID for KYC verification, most commonly your Bangladeshi National Identity Card (NID). You may also submit a valid passport. Upload a clear, legible scan or photo of the document showing your full name, date of birth, and photograph. KYC is required before your first withdrawal and must be completed within 30 days of registration.

You can reset your bobajee password from the login page by clicking "Forgot Password". Enter the email address linked to your account and bobajee will send a password reset link within a few minutes. If you no longer have access to that email, contact [email protected] with your registered mobile number and NID details so the team can verify your identity and assist you.

No. bobajee strictly allows only one account per person. Opening multiple accounts — whether using different email addresses, phone numbers, or devices — is a violation of the Terms and Conditions and will result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created accidentally, contact [email protected] immediately.

To permanently close your bobajee account, log in, go to Account Settings, and select the account closure option under the Player Safety section. Alternatively, email [email protected] with the subject line "Account Closure Request". Any remaining balance will be returned to your verified payment method within 5 business days. Note that permanent closure means re-registration is not permitted.

To deposit via bKash on bobajee, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment through your bKash app or USSD. Deposits via bKash are typically credited to your bobajee account within 1 to 5 minutes. The minimum deposit amount is ৳200.

Nagad deposits on bobajee are processed almost instantly in most cases, usually within 1 to 5 minutes of completing the transaction in your Nagad app. During periods of high traffic or mobile network congestion, processing may take up to 15 minutes. If your deposit has not appeared in your bobajee account after 30 minutes, contact [email protected] with your Nagad transaction ID.

The minimum withdrawal amount on bobajee is ৳500. Withdrawals are processed to your verified payment method — bKash, Nagad, Rocket, or Upay — and in most cases are completed within 1 to 24 hours. Withdrawals to Dutch-Bangla Bank, BRAC Bank, or other linked bank accounts may take 1 to 3 business days. KYC verification must be completed before any withdrawal can be processed.

bobajee does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges as per their standard rates. Bank transfer withdrawals may also carry fees set by your bank. bobajee recommends checking your payment provider's fee schedule before transacting.

In most cases, bobajee requires withdrawals to be made to the same payment method used for deposit, as part of standard anti-money-laundering (AML) compliance. For example, if you deposited via bKash, your withdrawal should also go to your verified bKash account. If you need to withdraw to a different method due to a genuine change in circumstances, contact [email protected] to discuss your options.

To bet on cricket at bobajee, log in and navigate to the Cricket section from the main menu. You will find a full list of upcoming and live matches including BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select a match, browse the available betting markets — match winner, top batsman, total runs, over/under, and more — choose your selection, enter your stake in ৳, and confirm your bet.

bobajee offers a wide range of cricket betting markets covering both pre-match and live in-play options. Standard markets include match winner, series winner, top run scorer, top wicket taker, man of the match, total runs over/under, method of dismissal, and toss winner. For major tournaments like the BPL, IPL, and ICC T20 World Cup, bobajee expands available markets significantly to cover session betting, powerplay runs, and individual over totals.

Yes, slots on bobajee are provided by fair play certified game studios whose random number generators (RNGs) are independently tested to ensure genuinely random and unbiased outcomes. bobajee partners with reputable providers including Pragmatic Play, NetEnt, and Microgaming. Each game displays its published Return to Player (RTP) percentage so you know the theoretical payout rate before you spin. All gameplay is secured via SSL encryption.

Yes, the bobajee platform is fully optimised for mobile play on both Android and iOS devices. You can access all games — cricket betting, live casino, slots, and crash games — directly through your mobile browser without needing to download a separate app. The mobile interface adapts to your screen size automatically, and all account features including deposits, withdrawals, and responsible gaming settings are fully accessible on mobile.

RTP (Return to Player) varies by individual slot title on bobajee. Most slots from certified providers range between 94% and 97% RTP. Popular titles like Gates of Olympus (Pragmatic Play) carry a 96.50% RTP, while classic 3-reel slots may be slightly lower. You can find the RTP for any specific game in its paytable or information panel inside the game itself, before committing real money.

bobajee offers a welcome bonus for new players upon making their first qualifying deposit. The specific bonus amount and terms are displayed on the Promotions page at the time of your first deposit. Bonuses at bobajee are subject to wagering requirements — meaning you must bet the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming.

A wagering requirement specifies how many times you must wager a bonus amount before it becomes withdrawable cash. For example, if bobajee gives you a ৳1,000 bonus with a 20x wagering requirement, you must place bets totalling ৳20,000 before withdrawing bonus-derived winnings. Different game types may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while live table games may contribute less.

Yes, bobajee periodically offers free spins promotions tied to specific slot game launches, seasonal events, or deposit bonuses. Free spins are credited to your account and applied automatically when you open the qualifying game. Winnings from free spins are typically credited as bonus funds subject to wagering requirements. Check the current Promotions page on bobajee for active free spin offers and their associated terms.

bobajee rewards loyal players through an ongoing promotions programme that includes reload bonuses, cashback offers, and exclusive event-based promotions during major cricket seasons like BPL and the T20 World Cup. Details of any formal tiered VIP scheme — if active — are published in the Promotions section of the bobajee platform. Players who bet regularly are encouraged to check their account notifications for personalised offers.

bobajee operates as a safe and reliable platform using SSL encryption to protect all data transmissions between your device and the bobajee servers. Game outcomes are powered by certified fair play RNG providers. Player funds are held separately from operational funds. bobajee does not fabricate licensing claims — it operates transparently with clear Terms and Conditions, published responsible gaming policies, and a responsive support team reachable at [email protected].

You must be at least 18 years old to register and play on bobajee. This is a strict, non-negotiable requirement that applies to all players in Bangladesh. bobajee performs age verification as part of the KYC process. Any account found to belong to a player under 18 will be immediately suspended and any balance returned. Do not attempt to register if you are under 18.

If you feel that gambling is becoming a problem, bobajee makes self-exclusion straightforward. Log in to your account, go to Account Settings, and select Player Safety to choose a self-exclusion period ranging from 7 days to permanent closure. If you cannot log in, email [email protected] with the subject "Self-Exclusion Request" and our team will process your request within 2 hours. Self-exclusion is irrevocable for its full duration.

Yes, bobajee allows you to set daily, weekly, and monthly deposit limits in Bangladeshi Taka (৳) from your account's Player Safety settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 48-hour cooling-off period to protect players from impulsive decisions. bobajee recommends all players set deposit limits as a simple and effective way to keep gambling within a comfortable budget.

The primary contact method for bobajee customer support is email at [email protected]. For responsible gaming requests such as self-exclusion or limit changes, include a clear subject line describing your request. The support team aims to respond within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours and within 8 hours at other times. For account-related issues, always include your registered mobile number in your message.